Resolving Workplace Conflict
Workplace conflict is inevitable. While not all conflict is negative or unhealthy, conflict can quickly spiral out of control and become unhealthy. When conflict is left unresolved, it can lead to work disruptions, decreased productivity, project failure, absenteeism, turnover and even termination. So, identifying productive ways to resolve conflict is paramount.
If you are a leader, check out this infographic from Infopro Learning on the must-know steps to resolve conflict.
To summarize, there are 5 key steps:
- Identify the issue
- Listen actively
- Collaborate on a solution
- Communicate the solution
- Follow up and check-in