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Hospitality

Ensuring a positive guest experience is the make-or-break mantra of the hospitality industry.

Your team is the face of your company, delivering thousands of guest interactions every day.

CMA has decades of experience working with the hospitality industry to help you better select, train and develop team members so they can provide the quality guest experiences that your business demands. Whether it’s across a customer service counter, greeting guests at a theme park or browsing through your showroom, we can help make sure your team is up to the task of delivering your hospitality promise.